Shipping & Returns
Shipping Information
We aim to dispatch all orders within 1-2 business days. Delivery times vary by destination:
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
- International Shipping: 7-14 business days
Shipping Costs
- Free standard shipping on orders over $100
- Express shipping: $12.95
- International shipping: Calculated at checkout
- Additional charges may apply for heavy/bulky items
Order Processing
- Orders placed before 12pm AEST processed same day
- Weekend orders processed next business day
- Delays may occur during peak periods
Tracking Information
- Tracking number provided via email upon dispatch
- Allow 24 hours for tracking to activate
- Contact carrier directly for delivery inquiries
International Orders
- Customers responsible for customs duties and taxes
- Delivery times are estimates only
- Some restrictions may apply to certain destinations
Returns Policy
We accept returns within 30 days of purchase:
- Items must be unused and in original condition
- Original packaging and tags must be included
- Proof of purchase required
Return Process
- Log in to your account
- Navigate to order history
- Select items for return
- Complete return request form
- Wait for confirmation email
Refund Processing
- Refunds processed within 5-10 business days
- Original shipping costs non-refundable
- Refund method matches original payment
Exchange Policy
- Exchanges available for size/color variations
- Subject to product availability
- Processing time same as standard returns
Faulty Products
- Report within 14 days of receipt
- Provide photos of defect/damage
- Free return shipping for faulty items
- Replacement or refund offered
Non-Returnable Items
- Sale items (unless faulty)
- Gift cards
- Personal care products
- Made-to-order items
Change of Mind
- Return shipping at customer’s expense
- Restocking fee may apply to certain items
- Store credit option available
Holiday Period
- Extended returns until January 31st
- Applies to purchases made November-December
- Standard return conditions apply
Return Shipping
- Australian returns: Prepaid label available
- International returns: Customer arranges shipping
- Recommend using tracked shipping method
Damaged in Transit
- Refuse delivery if package visibly damaged
- Take photos of damaged packaging/items
- Contact us within 24 hours of delivery
Last Updated: [Date]